Report a Concern

Report a Concern with Edgewood Engage

For emergencies call 9-1-1

In May 2017, the City of Edgewood became the 1st city in Kentucky to implement SeeClickFix known as Edgewood Engage.  This is a web tool that allows citizens to report non-emergency neighborhood issues, which are communicated to local government.  Use the app to report issues such as:

Curbside Recycling Collection Curbside Trash Collection
Potholes Sidewalk Repair
Snow Plowing Storm Water Drainage/Flooding
Street Lights Traffic Signal
Traffic or Street Sign Hazardous Trees
Water or Sanitary Sewer Inquiry





You can Report the Concern Below.

You have the option to upload a photo with each service request, as a visual reference to help communicate the issue.  Customer service requests are routed to city staff to help answer your questions and provide solutions.


The widget above allows you to make service requests, as well as, discover existing issues that have been reported from your computer.  To report an issue:

  1. Make sure the Report tab is selected
  2. Drag the map marker to the location of your issue, or type in the address directly.
  3. Click Next.
  4. Choose a service request Category from the drop-down menu that matches your issue.
  5. Enter a Title (required), additional Description (optional), and attach an Image (optional).
  6. Click submit.

To view Issues – Make sure the Issues tab is selected.


The City of Edgewood staff responds to Edgewood Engage requests during regular business hours.  If this report comes in on a holiday, weekend or after-hours, it will be read on the next business day.

Please be advised: Edgewood Engage is NOT to be used for emergencies.  For urgent matters, that require immediate attention or a police response, call 9-1-1.

Once you have sent a report, you will receive email communication acknowledging your service request.  You can continue to check on the status of the issue online.  Once the work is complete or the issue has been resolved, you will be notified by email as well.

For technical support with the SeeClickFix platform (web or mobile), please email [email protected] directly.

“The City of Edgewood is committed to Financial Transparency”

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The City of Edgewood complies with the system of lienholder notification requirements of KRS 65.8836.  To receive notifications of final orders issued within the City of Edgewood, please sign up utilizing the link above.